Terms & Conditions
The Ends Festival
Terms and Conditions
Please note this event is no readmission. Please ensure you have everything you need before entering.
"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket.
"Event" means the event to be held at the Venue in respect of which You have bought this Ticket.
"Terms" means these terms and conditions.
"Ticket" means any ticket or wristband (as applicable) for You to attend an Event.
"Venue" means the venue where the Event is held.
"We" means Metropolis Music Limited and "Us" and "Our" shall be read accordingly.
"You" means you as the holder of this Ticket and "Your" shall be read accordingly.
- These Terms and Conditions incorporate, and should be read in accordance with, Our full terms and conditions of booking and any Venue and/or Agent terms, conditions and regulations, which You can obtain from the Venue and/or Agent. In the event of inconsistency, these Terms and Conditions prevail to the extent of the inconsistency.
- Your possession of this Ticket constitutes Your acceptance of these Terms and Conditions.
- Tickets are personal revocable licences and shall at all times remain Our property and subject to these Terms and Conditions.
- Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.
- The Event is not suitable for young children. Children aged 14 years or below are NOT permitted. Children under 16 years old must be accompanied by a parent or guardian (18 or over), who is a paying Ticket holder, at all times. An adult who is 18 or over can accompany up to 4 children aged under 16 years at one time. Children who are aged 16 and above can attend without being accompanied but must have ID on them at all times. We do not accept any parental or supervisory duty of care or liability for any under 18s on site at the Venue. We reserve the right to request that you prove your age when entering the Event.
- Please contact Us in advance of the Event if You have any specific access requirements in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at [email protected]
- You must retain this Ticket on Your person at all times during the Event.
- Your Ticket may be invalidated if any part of it is removed, altered or defaced.
- Where necessary, We reserve the right to make alterations to the published Event or programme. Artists and billed attractions are subject to change. Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below.
- We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle you to a refund, regardless of their position on the bill. The refund for Tickets shall be as per each Agent’s own terms and conditions. Where a cancellation takes place part-way through the Event, you may only be entitled to a refund of part of the face value Ticket price. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and We shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).
- If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place. If an Event is cancelled, You will be notified by the relevant Agent where You purchased your Tickets.
- You agree that We will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by Us): (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
- You may not re-sell or transfer a Ticket if prohibited by law. Where a Ticket is offered for re-sale in accordance with these Conditions, You must provide the buyer with full details of the Ticket. The buyer of a Ticket must be made aware of these Conditions and any other terms and conditions applicable to the Event.
- You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a ticket package (“Ticket Package”) and sell or otherwise transfer (or facilitate the sale or transfer of) such Ticket Package for profit or commercial gain, offer such Ticket Package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of a business.
- If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non-refundable.
- We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
- We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches. No refunds will be given to You if You are refused entry or ejected due to Your own behaviour.
- We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event or is one of the items not permitted in the Venue as listed on the Event website. Without limitation, the following may not be brought into the Venue: aerosols over 250ml, airhorns, alcohol, animals (except for assistance dogs), balloons, barbeques and any kind of cooking apparatus, bicycles, blowtorches, chairs of any sort (including stools, floor seating and shooting sticks), drinks including bottled water, drones, drugs, gas canisters, gazebos/parasols/large (golf) umbrellas, glass (including glass makeup or perfume bottles), food, food hampers/cool bags/boxes, fireworks, flags on poles, flares, illegal substances, items which may be regarded as weapons, legal highs (including ‘Nitrous Oxide’ and associated equipment including balloons), laser equipment/pens, liquids/gels over 100ml, megaphones, pyrotechnics, recording or transmitting equipment, roller skates, scooters, sky or ‘Chinese’ lanterns, smoke bombs, sound systems (including personal speakers), spray cans, tabards/high viz jackets, tables.
- All bags, regardless of size, will be searched upon entry.
- Food or drink may only be brought into the Event if it is required in relation to a medical condition. If required, please bring supporting evidence.
- No liquids, gels or lotions over 100ml are permitted into the event. This includes hand sanitisers and soft drinks / water in sealed containers. Sun cream over 100ml will not be permitted. Perfume and make up will be permitted in plastic or paper containers sized 100ml or less. Glass containers of any size will not be permitted.
- Empty plastic bottles no larger than 500ml may be brought into the site. There will be water points available on site for free water refill.
- Food and drink will be available for purchase at the event. A challenge 25 policy will be in place for all alcohol sales on site.
- You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards.
- You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event. Photographic equipment is permitted provided that it is for personal non-commercial use only. In the event of any subsequent commercial use, the bearer agrees to pay the Promoter for the cost of a licence issued by the Promoter for permission to take photographs / visual / audio recordings for commercial use.
- By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers or the prevention of crime.
- We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
- You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind.
- If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event. Please note, specific complaints about views cannot be dealt with after the Event.
- The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.